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Sync Freshservice to FTP

Freshservice FTP

Automatically sync your Freshservice data into FTP with Flatly's no-code, triggerless, turnkey integration service.

Historical & Dynamic Data
One-way Sync
For Non-technical Users
Connect Freshservice to FTP Which Freshservice API does Flatly use?

Source: Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.

Auth: Basic Authentication

Available datasets

  • Agents
  • Agent Roles
  • Agent Groups
  • Assets
  • Assets+Components Combo
  • Assets+Requests Combo
  • Assets+Contracts Combo
  • Asset Types
  • Changes-All
  • Changes by Filter
  • Departments
  • Locations
  • Products
  • Projects
  • Projects+Tasks Combo
  • Releases
  • Requesters
  • ServiceRequests+Items-Alltime Combo
  • ServiceRequests+Items-Last X days Combo Date-ranged
  • Tickets+Requesters-Alltime Combo
  • Tickets+Requesters-Last X days Combo Date-ranged
  • Tickets+Conversations-Alltime Combo
  • Tickets+Conversations-Last X days Combo Date-ranged
  • Tickets+TimeEntries-Alltime Combo
  • Tickets+TimeEntries-Last X days Combo Date-ranged
  • Vendors

Destination: FTP

FTP(S) is an extension to the commonly used File Transfer Protocol (FTP) that adds support for the Transport Layer Security (TLS).

Auth: Basic Authentication

Supported file formats

  • XLSX (Parsed)
  • XLSX (Raw)
  • CSV (Parsed)
  • CSV (Raw)
  • NDJSON
  • Markdown (Table)
  • Markdown (Key-Value)

How it works

  1. 1

    Connect Freshservice

    Authenticate Freshservice (Basic Authentication) and FTP (Basic Authentication) in the Flatly dashboard. You only have to do this once.

  2. 2

    Choose your datasets

    Pick which Freshservice datasets to sync and set your sync frequency. The frequencies available to you depend on your Flatly plan.

  3. 3

    Data lands in FTP

    Flatly uploads your Freshservice data to FTP automatically and refreshes it based on your sync frequency.

Freshservice

What are Combo Data Sets?

Flatly's pre-blended combo data sets from Freshservice are some of the most comprehensive in the industry. They take slightly longer to process, but their utility in a business intelligence context is unparalleled. These data sets are automatically presented in a left-joined format, with parent data sets repeated and child data sets unique to each row. This enables an analyst to examine individual child records with vital context from the parent records, without doing any additional blending or mapping.

What is the Analytics Export?

The Universal JSON Data Source in Flatly can be used to automatically extract the Scheduled Data Export JSON provided by Freshservice for custom use cases that go beyond the standard data resources provided by the Freshservice API. Flatly will try to automatically detect keys and values and produce a useful table. Additional layout options are available with assistance from Flatly Support.

FAQ: Freshservice to FTP

How frequently can I sync data from Freshservice to FTP?
Flatly allows you to set custom sync frequencies ranging from every 10 minutes to once daily, depending on your Flatly pricing plan.
Does Flatly modify my Freshservice data during the sync?
No. Flatly provides a strict one-way sync. It extracts your historical and dynamic data from Freshservice and securely loads it into FTP without altering your original source data.
Do I need to write code to connect Freshservice to FTP?
No code is required. Flatly is a turnkey, no-code integration platform designed for non-technical users to securely connect their data sources and destinations in minutes.

“The interface is unbelievable. Flatly is so easy to use. After years of struggling with Zapier this is life changing.”

Melissa Cable
Project Manager, Aeolidia

Full data refresh

Maintain up-to-date flat files when any nested or bundled data changes in your source app.

Connection Management

Manage multiple tenants, with connection health monitoring.

Bulk Job Management

Control multiple jobs at the same time, with live progress monitoring.

Merged datasets

Export left-joined combo objects like deals+products.

Write options

Refresh one flat file or create a stack of timestamped versions.

Filterability

Include only the columns or views essential for your reporting.

Notifications

Get alerts about your syncs via email, webhooks or Slack notifications.

Logging

Access up to one thousand log entries for your sync operations.

Custom Field Enrichment

Get useful values in your data instead of identifiers or definitions.

Metadata Attachment

See file statistics alongside your flat files to keep track of their origins.

Dark UI Mode

Reduce eye strain and save energy by using our built in dark mode.

Programmatic Jobs

Queue jobs by making API calls or agent requests.

Time Stamp Enrichment

Get human-readable dates and times from UNIX timestamps.

High frequency

10-minute refresh cycles mean your data store is near real-time.

High capacity

Reliably flatten billions of cells to CSV files without hiccups.

Advanced Security

Two-factor authentication and Destination Lock controls.

Stripe-powered Billing

Reliable payments provider with automatic, familiar invoicing and 1% of Sales to Stripe Climate.

Mobile access

Manage your sync operations from your phone if you are traveling.

Connect Freshservice to FTP

Get started today with a 14-day free trial. No credit card required. Both human and AI support are available.

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