Freshdesk to FTP

Automatically Export & Sync Freshdesk Data to FTP

Freshdesk
a black arrow pointing to the right
FTP
Full data sets
No code
No complicated flow charts
No triggers
Set up in under 3 minutes
No instructions needed

Data sets

Agents
Business Hours
Companies
Company Fields
Contacts
Filterable
Contact Fields
Forums+Categories
Forums+Topics
Pre-blended combo set FORUMS
Email Configs
Groups
Helpdesk Settings
Products
Roles
SLA Policies
Solutions+Categories
Solutions+Folders
Pre-blended combo set FOLDERS
Solutions+Articles
Pre-blended combo set FOLDERS
Surveys
SatisfactionRatings-Alltime
SatisfactionRatings-Last X days
Date Rangable
Tickets-Alltime
Filterable
Tickets-Last X days
Date Rangable
Filterable
Tickets+Conversations-Alltime
Filterable
Pre-blended combo set CONVERSATIONS
Tickets+Conversations-Last X days
Date Rangable
Filterable
Pre-blended combo set CONVERSATIONS
Tickets+SatisfactionRatings-Alltime
Filterable
Pre-blended combo set SATISFACTION-RATINGS
Tickets+SatisfactionRatings-Last X days
Date Rangable
Filterable
Pre-blended combo set SATISFACTION-RATINGS
Tickets+TimeEntries-Alltime
Filterable
Pre-blended combo set TIME-ENTRIES
Tickets+TimeEntries-Last X days
Date Rangable
Filterable
Pre-blended combo set TIME-ENTRIES
Ticket Fields
Time Entries-All

Built for Synchronization

This service is designed to help anyone continuously export (i.e. "sync") data from Freshdesk.

If you only need to export your data one time, check the website of Freshdesk to see if their service offers a one-time export feature natively. Sometimes a Data Source's native export feature may provide not as much data as its API does, in which case Flatly is the solution.

Additional Information

Flatly uses official API channels to provide an integration with Freshdesk.
Freshdesk is a customer support software also classified as a ticketing software or a helpdesk that allows companies to effectively manage their customer care and support function.
Scopes

Flatly's access to Plaid and Plaid's downstream connected financial institutions is read-only access to text. It is limited to account data (words, numbers, dates). It does not include any money-movement, transfer capabilities or account holder profiles/identities.

Plaid alone interfaces directly with financial institutions, caches data from those institutions on Plaid infrastructure, and then makes the appropriate scoped subset of that data available to partners like Flatly using secure connections called client libraries.

FTP(S) is an extension to the commonly used File Transfer Protocol (FTP) that adds support for the Transport Layer Security (TLS).

File Formats

XLSX (Parsed)
XLSX (Raw)
CSV File

Integration Flow

Flatly
Dashboard

Setup

Step 1

Select Freshdesk from the Data Source dropdown and FTP from the Data Destination dropdown.

Step 2

Authorize Freshdesk with your credentials using the Basic Authentication flow.

Step 3

Authorize FTP with your credentials using the Basic Authentication flow.

Step 4

Select your Data Set from the 30 Data Sets available using the dropdown.

Step 5

Click Flatten to sync your data.

Walkthrough Video

Extended Data Sources

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