Freshservice to Google Drive

Automatically Export & Sync Freshservice Data to Google Drive

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Google Drive
Full data sets
No code
No complicated flow charts
No triggers
Set up in under 3 minutes
No instructions needed

Data sets

Agent Roles
Agent Groups
Pre-blended combo set COMPONENTS
Pre-blended combo set REQUESTS
Pre-blended combo set CONTRACTS
Asset Types
Changes by Filter
Pre-blended combo set TASKS
Pre-blended combo set REQUESTED-ITEMS
ServiceRequests+Items-Last X days
Date Rangable
Pre-blended combo set REQUESTED-ITEMS
Tickets+Requesters-Last X days
Date Rangable
Pre-blended combo set CONVERSATIONS
Tickets+Conversations-Last X days
Date Rangable
Pre-blended combo set CONVERSATIONS
Pre-blended combo set TIME-ENTRIES
Tickets+TimeEntries-Last X days
Date Rangable
Pre-blended combo set TIME-ENTRIES

Built for Synchronization

This service is designed to help anyone continuously export (i.e. "sync") data from Freshservice.

If you only need to export your data one time, check the website of Freshservice to see if their service offers a one-time export feature natively. Sometimes a Data Source's native export feature may provide not as much data as its API does, in which case Flatly is the solution.

Additional Information

Flatly uses official API channels to provide an integration with Freshservice.
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.
Combo Data Sets

Flatly's pre-blended combo data sets from Freshservice are some of the most comprehensive in the industry. They take slightly longer to process, but their utility in a business intelligence context is unparalleled. These data sets are automatically presented in a left-joined format, with parent data sets repeated and child data sets unique to each row. This enables an analyst to examine individual child records with vital context from the parent records, without doing any additional blending or mapping.

Analytics Export

The Universal JSON Data Source in Flatly can be used to automatically extract the Scheduled Data Export JSON provided by Freshservice for custom use cases that go beyond the standard data resources provided by the Freshervice API. Flatly will try to automatically detect keys and values and produce a useful table. Additional layout options are available with assistance from Flatly Support.


Flatly's access to Plaid and Plaid's downstream connected financial institutions is read-only access to text. It is limited to account data (words, numbers, dates). It does not include any money-movement, transfer capabilities or account holder profiles/identities.

Plaid alone interfaces directly with financial institutions, caches data from those institutions on Plaid infrastructure, and then makes the appropriate scoped subset of that data available to partners like Flatly using secure connections called client libraries.


Flatly provisions and manages its own App Folder in Google Drive, which contains Google Sheets files, CSV files or XLSX files refreshed by Flatly. Flatly only has access to this one folder. This folder is like an isolated container that you can move anywhere inside your Google Drive, share with members of your team or link to using Google Sheets scripting. Unlike other apps, Flatly does not request overly broad access to all folders, files and sheets in your Google Drive.

Flatly also requests your Google Account email address, to help you keep track of which Google Drive (belonging to which Google Account) you have shared in certain sync jobs in Flatly.

Google Data Studio reads Google Sheets files in Google Drive directly. Google Drive can sync flat files to the desktop automatically.

File Formats

Google Sheets (Parsed)
Google Sheets (Raw)
XLSX (Parsed)
XLSX (Raw)
CSV File

Integration Flow


Step 1

Select Freshservice from the Data Source dropdown and Google Drive from the Data Destination dropdown.

Step 2

Authorize Freshservice with your credentials using the Basic Authentication flow.

Step 3

Authorize Google Drive with your credentials using the OAuth flow.

Step 4

Select your Data Set from the 26 Data Sets available using the dropdown.

Step 5

Click Flatten to sync your data.

Walkthrough Video

Extended Data Sources

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