We listen to every bit of feedback our users share with us and take it to heart, really meditate on it and then do our best to act on it. We never deflect, or blame users for any sub-par experiences with Flatly should they arise. We consider every new support ticket a failure on our part -in that we did not make the product intuitive enough or message clearly enough. To the best of our ability we try to satisfy the requirements of all our users and work proactively to anticipate requirements in the future.
Flatly exists to make people successful in their data journeys. -Josh Priollaud, Flatly Founder & CEO.
Security is top priority.
We follow best practices to protect our users' data and are working hard to implement additional security measures on an ongoing basis. Flatly is tightly dependent on Google and Firebase infrastructure which means our users benefit directly from the collective strengths of the world's best software engineers, systems administrators and security thought leaders.
Flatly is part of a global community of SaaS companies and as such we strive to be an upstanding citizen in terms of our day to day interactions with our peers. Professionalism and integrity are paramount at Flatly. We put energy into making win-wins happen with all of our partners and always keep their interests in mind, beyond just our own.
Flatly has contributed to the elimination of paper-based workflows across numerous organizations. We are taking additional steps to reduce our carbon footprint by working paper-free in-house, leveraging renewable-powered Google Cloud and implementing a dark mode in our software interfaces to reduce power consumption.