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Sync Intercom to Smartsheet

Intercom Smartsheet

Automatically sync your Intercom data into Smartsheet with Flatly's no-code, triggerless, turnkey integration service.

Historical & Dynamic Data
One-way Sync
For Non-technical Users
Connect Intercom to Smartsheet Which Intercom API does Flatly use?

Source: Intercom

Intercom is a Conversational Relationship Platform that helps businesses build better customer relationships through personalized, messenger-based experiences.

Auth: OAuth

Available datasets

  • Articles
  • Companies
  • Companies+Contacts Combo
  • Contacts
  • Contacts by Segment
  • Contacts+Notes by Segment Combo
  • ContactsAll-Last X days Date-ranged
  • Conversations-Last X days Date-ranged
  • Conversations+Parts-Last X days Combo Date-ranged
  • Segments - Company
  • Segments - User
  • Teams

Destination: Smartsheet

Smartsheet is a software as a service offering for collaboration and work management, developed and marketed by Smartsheet Inc.

Auth: OAuth

Supported file formats

  • Smartsheet

How it works

  1. 1

    Connect Intercom

    Authenticate Intercom (OAuth) and Smartsheet (OAuth) in the Flatly dashboard. You only have to do this once.

  2. 2

    Choose your datasets

    Pick which Intercom datasets to sync and set your sync frequency. The frequencies available to you depend on your Flatly plan.

  3. 3

    Data lands in Smartsheet

    Flatly uploads your Intercom data to Smartsheet automatically and refreshes it based on your sync frequency.

What Intercom Conversations look like in Smartsheet

Flatly writes a header row to Smartsheet, then one row per record. Nested Intercom fields are flattened into their own columns, so the Conversations-Last X days dataset arrives as 45 columns.

Intercom Conversations-Last X days
Sample Intercom Conversations-Last X days rows in Smartsheet, showing 8 of 45 columns
typeidcreated_atupdated_atsource_author_namesource_author_emailstatelinked_objects_total_count
conversation51517345375461734537546Ciaran210 Leeadmin210@email.comclosed0
conversation51617345375461734537546Ciaran210 Lee 2priya.patel@email.comclosed0
conversation51717345375461734537546Ciaran210 Lee 3marcus.okafor@email.comclosed0
Conversations
Example data. Showing 8 of 45 columns.
All 45 Intercom Conversations-Last X days columns
  • type
  • id
  • created_at
  • updated_at
  • waiting_since
  • snoozed_until
  • source_type
  • source_id
  • source_delivered_as
  • source_subject
  • source_body
  • source_author_type
  • source_author_id
  • source_author_name
  • source_author_email
  • source_attachments
  • source_url
  • source_redacted
  • contacts_type
  • contacts_contacts_1_type
  • contacts_contacts_1_id
  • contacts_contacts_1_external_id
  • first_contact_reply
  • admin_assignee_id
  • team_assignee_id
  • open
  • state
  • read
  • tags_type
  • tags_tags
  • priority
  • sla_applied
  • statistics
  • conversation_rating
  • teammates
  • title
  • custom_attributes
  • topics
  • ticket
  • linked_objects_type
  • linked_objects_data
  • linked_objects_total_count
  • linked_objects_has_more
  • ai_agent
  • ai_agent_participated

FAQ: Intercom

What is unique about this integration?

Multiple Pagination Models Supported Automatically

Flatly's Intercom integration is fine-tuned to handle large volumes of Companies. This includes the Companies+Contacts pre-blended combo data set, which is particularly useful because it allows for Contacts analysis with groupings by Company, and for Company information alongside individual Contacts.

FAQ: Intercom to Smartsheet

How frequently can I sync data from Intercom to Smartsheet?
Flatly allows you to set custom sync frequencies ranging from every 10 minutes to once daily, depending on your Flatly pricing plan.
Does Flatly modify my Intercom data during the sync?
No. Flatly provides a strict one-way sync. It extracts your historical and dynamic data from Intercom and securely loads it into Smartsheet without altering your original source data.
Do I need to write code to connect Intercom to Smartsheet?
No code is required. Flatly is a turnkey, no-code integration platform designed for non-technical users to securely connect their data sources and destinations in minutes.

“The interface is unbelievable. Flatly is so easy to use. After years of struggling with Zapier this is life changing.”

Melissa Cable
Project Manager, Aeolidia

Full data refresh

Maintain up-to-date flat files when any nested or bundled data changes in your source app.

Connection Management

Manage multiple tenants, with connection health monitoring.

Bulk Job Management

Control multiple jobs at the same time, with live progress monitoring.

Merged datasets

Export left-joined combo objects like deals+products.

Write options

Refresh one flat file or create a stack of timestamped versions.

Filterability

Include only the columns or views essential for your reporting.

Notifications

Get alerts about your syncs via email, webhooks or Slack notifications.

Logging

Access up to one thousand log entries for your sync operations.

Custom Field Enrichment

Get useful values in your data instead of identifiers or definitions.

Metadata Attachment

See file statistics alongside your flat files to keep track of their origins.

Dark UI Mode

Reduce eye strain and save energy by using our built in dark mode.

Programmatic Jobs

Queue jobs by making API calls or agent requests.

Time Stamp Enrichment

Get human-readable dates and times from UNIX timestamps.

High frequency

10-minute refresh cycles mean your data store is near real-time.

High capacity

Reliably flatten billions of cells to CSV files without hiccups.

Advanced Security

Two-factor authentication and Destination Lock controls.

Stripe-powered Billing

Reliable payments provider with automatic, familiar invoicing and 1% of Sales to Stripe Climate.

Mobile access

Manage your sync operations from your phone if you are traveling.

Connect Intercom to Smartsheet

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