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Sync Zendesk to Excel

Zendesk Excel

Automatically sync your Zendesk data into Excel with Flatly's no-code, triggerless, turnkey integration service.

Historical & Dynamic Data
One-way Sync
For Non-technical Users
Connect Zendesk to Excel Which Zendesk API does Flatly use?

Source: Zendesk

Zendesk is a service-first CRM company that builds software designed to improve customer relationships.

Auth: OAuth

Available datasets

  • Organizations
  • Tickets-Last X days Date-ranged
  • Tickets+Metrics-Last X days Combo Date-ranged

Destination: Excel

Desktop clients like OneDrive or Dropbox can sync flat files directly to the desktop.

Auth: OAuth

How it works

  1. 1

    Connect Zendesk

    Authenticate Zendesk (OAuth) and Excel (OAuth) in the Flatly dashboard. You only have to do this once.

  2. 2

    Choose your datasets

    Pick which Zendesk datasets to sync and set your sync frequency. The frequencies available to you depend on your Flatly plan.

  3. 3

    Data lands in Excel

    Flatly uploads your Zendesk data to Excel automatically and refreshes it based on your sync frequency.

What Zendesk Tickets look like in Excel

Flatly writes a header row to Excel, then one row per record. Nested Zendesk fields are flattened into their own columns, so the Tickets-Last X days dataset arrives as 34 columns.

Zendesk Tickets-Last X days
Sample Zendesk Tickets-Last X days rows in Excel, showing 8 of 34 columns
assignee_idcollaborator_idscreated_atcustom_fields_1_idcustom_fields_1_valuecustom_fields_2_ididstatus
23532335334, 2342009-07-20T22:55:29Z276427452764835436open
23533035334, 2342009-07-17T22:55:29Z276497452765535443open
23533735334, 2342009-07-14T22:55:29Z276567452766235450open
Tickets
Example data. Showing 8 of 34 columns.
All 34 Zendesk Tickets-Last X days columns
  • assignee_id
  • collaborator_ids
  • created_at
  • custom_fields_1_id
  • custom_fields_1_value
  • custom_fields_2_id
  • custom_fields_2_value
  • description
  • due_at
  • external_id
  • follower_ids
  • from_messaging_channel
  • generated_timestamp
  • group_id
  • has_incidents
  • id
  • organization_id
  • priority
  • problem_id
  • raw_subject
  • recipient
  • requester_id
  • satisfaction_rating_comment
  • satisfaction_rating_id
  • satisfaction_rating_score
  • sharing_agreement_ids
  • status
  • subject
  • submitter_id
  • tags
  • type
  • updated_at
  • url
  • via_channel

FAQ: Zendesk to Excel

How frequently can I sync data from Zendesk to Excel?
Flatly allows you to set custom sync frequencies ranging from every 10 minutes to once daily, depending on your Flatly pricing plan.
Does Flatly modify my Zendesk data during the sync?
No. Flatly provides a strict one-way sync. It extracts your historical and dynamic data from Zendesk and securely loads it into Excel without altering your original source data.
Do I need to write code to connect Zendesk to Excel?
No code is required. Flatly is a turnkey, no-code integration platform designed for non-technical users to securely connect their data sources and destinations in minutes.

“The interface is unbelievable. Flatly is so easy to use. After years of struggling with Zapier this is life changing.”

Melissa Cable
Project Manager, Aeolidia

Full data refresh

Maintain up-to-date flat files when any nested or bundled data changes in your source app.

Connection Management

Manage multiple tenants, with connection health monitoring.

Bulk Job Management

Control multiple jobs at the same time, with live progress monitoring.

Merged datasets

Export left-joined combo objects like deals+products.

Write options

Refresh one flat file or create a stack of timestamped versions.

Filterability

Include only the columns or views essential for your reporting.

Notifications

Get alerts about your syncs via email, webhooks or Slack notifications.

Logging

Access up to one thousand log entries for your sync operations.

Custom Field Enrichment

Get useful values in your data instead of identifiers or definitions.

Metadata Attachment

See file statistics alongside your flat files to keep track of their origins.

Dark UI Mode

Reduce eye strain and save energy by using our built in dark mode.

Programmatic Jobs

Queue jobs by making API calls or agent requests.

Time Stamp Enrichment

Get human-readable dates and times from UNIX timestamps.

High frequency

10-minute refresh cycles mean your data store is near real-time.

High capacity

Reliably flatten billions of cells to CSV files without hiccups.

Advanced Security

Two-factor authentication and Destination Lock controls.

Stripe-powered Billing

Reliable payments provider with automatic, familiar invoicing and 1% of Sales to Stripe Climate.

Mobile access

Manage your sync operations from your phone if you are traveling.

Connect Zendesk to Excel

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