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Frequently Asked Questions

Security

How secure is Flatly?

Flatly has implemented a high security architecture on par with that of online banking, including HTTPS TLS 1.2, encryption at-rest and in-transit.

How does Flatly implement security?

Connection information is encrypted using Advanced Encryption Standard (AES256) and stored in an encrypted database (Firebase) operated by Google. Flatly operates mostly server-side, with a minimal amount of information available client-side. Flatly relies on Cloudflare to protect client-side infrastucture.

Does Flatly store my business data?

No. Unlike many other online services, Flatly does not store business data (examples: CRM opportunities, banking transactions, etc.) on any of our infrastructure. Flatly is a Conduit Architecture which means your data passes through Flatly infrastucture temporarily, but is not persisted.

What is a Conduit Architecture?

A conduit architecture is one through which data passes but is not stored or persisted for ongoing processing.

Do Flatly staff access my data?

Flatly staff do not access your business data unless (a) you explicitly permit such access via a support ticket, or (b) your business data causes infrastructure outages or stability issues.

How can I find out more about Flatly security?

Read online resources about (a) Google Security, (b) Firebase Security, (c) client versus server architecture, (d) Cloudflare. (e) AES 256 and (f) TLS 1.2

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